Refund Policy

1. Digital Product Policy

True Lux Academy sells digital educational programmes delivered electronically. Because digital content is delivered immediately upon purchase and cannot be "returned" in the traditional sense, our refund policy is as follows.

2. 7-Day Satisfaction Guarantee

We offer a 7-day refund window from the date of purchase. If you are not satisfied with the programme for any reason, contact us within 7 days of your purchase date and we will issue a full refund — no questions asked.

To request a refund within this window:

• Email us at support@trueluxacadmy.es
• Include your name, email address used at purchase, and order reference (if available)
• We will process your refund within 5–10 business days

3. Refunds After 7 Days

After the 7-day window has passed, refunds are not routinely granted. However, we review all requests individually. Exceptions may be made at our discretion in the following circumstances:

• Technical issues that prevented access to the programme content, not resolved within a reasonable time
• Significant discrepancy between the programme description and its actual content
• Duplicate charges or billing errors

If you believe you qualify for an exception, please contact us with a detailed explanation and we will respond within 3 business days.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• You have completed more than 50% of the programme content
• More than 7 days have passed since purchase (outside of exceptional circumstances)
• The refund request is made after you have downloaded, copied, or distributed programme materials
• Dissatisfaction based on general change of mind after the 7-day window

5. Consultation Sessions

Paid consultation sessions (live 1-on-1 or group calls) are non-refundable once the session has taken place. If you need to reschedule, please notify us at least 24 hours in advance. Late cancellations or no-shows will be charged in full.

6. How Refunds Are Processed

Approved refunds are returned to the original payment method used at the time of purchase. Processing times depend on your card issuer or payment provider but typically take 5–10 business days to appear on your statement.

We do not charge any administration fees for processing approved refunds.

7. Disputes & Chargebacks

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or card provider. In most cases, we can resolve the issue faster directly. Fraudulent chargebacks for services that were legitimately delivered will be disputed.

8. Contact for Refund Requests

To request a refund or discuss a billing issue, please contact us:

True Lux Academy
Email: support@trueluxacadmy.es
Response time: within 1–2 business days

Please include your full name and the email address used at purchase so we can locate your order quickly.